PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

• www.halp.com.au
• www.boutiquedevelopments.com.au
• Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Name
• Email address
• Phone number (mobile and/or landline)
• Mailing address
• Suburb, state, and postcode

Property-Related Information:

• Property search preferences
• Property budget and finance capacity
• Preferred locations and school zones
• Property type preferences (house and land, off-the-plan, etc.)
• Investment or owner-occupier status

Professional Information (for Business Listings):

• Business name and trading name
• ABN/ACN
• Business address
• Professional licenses and credentials
• Professional Indemnity Insurance certificates and details
• Trust Account details (where applicable for verification)
• Business logo and marketing materials
• Service areas and specializations

Mortgage and Finance Information:

• Income details
• Employment status
• Deposit amount available
• Current mortgage or rental commitments
• Credit-related information (via third-party providers only)

Account Information:

• Username and password (encrypted)
• Account preferences and settings
• Subscription and payment history
• Saved searches and properties
• Communication preferences

Inquiry and Communication Data:

• Messages sent through our contact forms
• Email correspondence
• Phone call records (when you contact us)
• Feedback and survey responses
• Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Screen resolution and display settings

Usage Data:

• Pages visited and time spent on each page
• Search queries and filters used
• Properties viewed and saved
• Click paths and navigation patterns
• Referral sources (how you found our site)
• Date and time of access

Location Data:

• General location based on IP address
• Precise location (if you grant permission on mobile devices)
• Location preferences for property searches

2.3 Information from Third Parties

We may receive information about you from:

• Real estate agents, developers, and builders you contact through our platform
• Mortgage brokers and financial service providers in our network
• Property data providers and aggregators
• Credit reporting agencies (with your consent)
• Social media platforms (if you connect or share via social media)
• Marketing and analytics service providers
• Government databases (for school zone and demographic information)
• Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

We may also collect information when you:

• Subscribe to our newsletters or alerts
• Register for an account on our websites
• Complete mortgage calculators
• Download property guides and resources
• Submit property listings or business directory entries
• Participate in surveys or promotions
• Provide reviews or testimonials
• Attend our events or webinars

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to:

Service Delivery:

• Provide access to our property search and discovery platforms
• Connect you with property developers, builders, and real estate agents
• Facilitate mortgage broker connections and home loan services
• Deliver school zone information and property insights
• Process and display property listings
• Manage business directory listings and subscriptions

Communication:

• Respond to your inquiries and provide customer support
• Send property alerts matching your search criteria
• Provide mortgage rate updates and finance information
• Send service-related notifications and updates
• Communicate account and subscription information

Platform Improvement:

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct market research and analysis
• Test and optimize website performance
• Improve search algorithms and recommendations

Marketing (with consent):

• Send newsletters about property market trends
• Provide information about new developments and listings
• Promote relevant services from our partners
• Conduct promotional campaigns and offers
• Share educational content and buying guides

3.2 Legitimate Interests

We may also process your information based on legitimate business interests, including:

• Preventing fraud and maintaining platform security
• Enforcing our Terms of Service
• Protecting our legal rights and property
• Complying with legal obligations
• Managing and improving our business operations
• Conducting business analytics and reporting

4. Information Sharing and Disclosure

See sections below for how we share information with property partners, financial services partners, professional service providers, technology providers, and where legally required. We do not sell your personal information.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, restricted staff access, PCI-DSS compliant payment processing via Stripe, and regular backups on Amazon Web Services (AWS).

Account and transaction records are generally retained for 7 years after closure; marketing data until you unsubscribe; analytics for around 26 months.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with your consent) marketing cookies. Manage them via your browser settings, our cookie banner, or provider opt-out tools.

7. Your Privacy Rights

You may request access, correction, portability or deletion of your personal information by emailing privacy@halp.com.au. Complaints are acknowledged within 7 days and answered within 30. Unsatisfied complaints can go to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. If we become aware we have collected such information without parental consent, we will delete it promptly.

9. Third-Party Links and Services

Our sites may link to third-party services (AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, social media). Their own privacy policies govern how they handle your data.

10. International Data Transfers

Some providers store data overseas (primarily the United States and European Union). Where data is transferred internationally we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent, we may send property alerts, newsletters, market updates, and educational content. Opt out any time via "unsubscribe" links, replying "STOP" to SMS, updating account preferences, or emailing unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified by email (for account holders) and prominently displayed on our websites.

13. Contact Us

Privacy Officer — privacy@halp.com.au · 1300 137 406 · 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

For plain-language answers on what we collect, how we use it, who we share it with, and how to opt out, see the full FAQ maintained on halp.com.au. This document applies across the HALP network of websites. © 2026 House And Land Packages Pty Ltd · ABN 92 631 641 408 · info@ballanroad.com.au